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Terms & Conditions

User Conditions

Please read these User Terms & Conditions before using the Website (the "Site") which is operated by High Level Software, a company incorporated in the United Kingdom, whose registered office is at The Maltings, East Tyndall Street, Cardiff, CF24 5EZ. We operate this Site for the purpose of introducing and booking reservations at Glenmorangie House. . 

By using this Site or booking a room, you signify your acceptance of these conditions for the connexion or booking services as well as to the provisions of the Privacy & Cookies Policy in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this Site. If at any time you do not wish to accept these conditions then you should not use this Site. 

Booking Terms and Conditions 

Definition: “Glenmorangie House” refers to the hotel offering owned and operated by MacDonald and Muir.

Conditions: Glenmorangie House/ Macdonald & Muir Ltd has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
By using this Site or booking a room, you also agree:
• to use the Site for your personal use only, and in your personal name, excluding therefore any commercial or other use without our prior written consent,
• to provide, when relevant, personal data being true, up-to-date and accurate.

All Bookings: When Your Booking is confirmed, a reservation number is given. This number should be retained for access to Your Booking details if cancellation or amendment is necessary. You may need to quote this reservation number when contacting us. 

The terms and conditions detailed below apply to all bookings whether made online or made by telephone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with Glenmorangie House. 

All rates are subject to availability and all bookings are taken at the discretion of Glenmorangie House.

Payment: You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta. 

Please note that the same card supplied will be used for pre-authorisation to cover incidentals during your stay.

A full non-refundable payment is required for promotional, seasonal and advance purchase rates at the time of booking. 

If pre-payment is not required, then payment is due on departure from the hotel. However, for all bookings, pre-paid or not, we require a credit or debit card reservation to confirm the booking and may charge the full cost of your reservation by reference to our cancellation policy below

Cancellation Policy - Standard Rates: If you find it necessary to cancel or change your room reservation, please advise us 48 hours prior to your arrival. Within 48 hours a charge for the full stay for each room will apply. 

Cancellation Policy - Promotional rates: Where your booking is at a promotional rate or for dates noted as special, such as Christmas and New Year, please note a non-refundable deposit of the full stay, for each room, will be charged to your credit card at the time of booking. This will not be refunded if you cancel your booking but we can however apply this deposit to another date for you. 

Cancellation by Glenmorangie House: Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Force Majeure: Glenmorangie House cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

Rates: All rates quoted are in pounds sterling, per room per night, are subject to availability and include Value Added Tax (VAT) at the current rate, and all applicable taxes payable in the UK, unless otherwise stated. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. The rates are only guaranteed at the time of reservation. 

Pet Policy: Please note that we do not allow pets.

Smoking Policy: Glenmorangie House is smoke free and penalty fees will be applied if you smoke in the hotel.

Customer Services: If you want to share anything about your Glenmorangie House experience with us or have any query regarding your booking or your stay at the 
Glenmorangie House, please send an e-mail to


Glenmorangie House makes every attempt to ensure that information supplied on and our booking site is up to date, but cannot guarantee the accuracy of information or availability of bookings.

No Reliance: Whilst we take steps to ensure the accuracy of the information accessed via this Site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties (including users of the Site) and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.
Copyright Notice : this Site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together "Content") are protected by copyright, trademarks and other rights of intellectual property owned by us or licensed to us. Anyone accessing the Site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for direct commercial gain. Furthermore, any links to this Site must be notified to and approved by us before they are created or steps are taken to create the same.

No Warranty: This Site and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the Site and make no warranty that the Site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the Site is compatible with your computer equipment or that the Site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of such destructive features.

Limitation of Liability: You acknowledge that your use of this Site and its content is at your own risk. Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

Local Laws and Regulations: This Site is not directed at persons in a jurisdiction where for any reason the Site's publication or availability is prohibited and any person for whom such a prohibition applies must not access the Site. Those who access the Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations.

Privacy Statement: This statement sets out our policy in relation to the holding and using of information, which we may obtain from you when you contact us via the Site. We will only use your personal information in accordance with, and for the purposes set out in, the data protection statement included on the relevant web page where you input your information. The relevant web page also allows you to tell us not to use your personal information in these ways. It is intended that by providing personal information about yourself to us you consent to their use for the above purposes. It is intended that any consent given above will benefit any purchaser of our business. If, at any time in the future you would like us to stop using your details for any of the above purposes please email us at For more details please read our Privacy & Cookies Policy at

Validity of Provisions and Remedies: If any provision of these conditions is or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected.

Waiver: No waiver by us of any breach of these conditions shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
Links to The Site: Websites or pages to which this Site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.

Unsolicited E-mails: We do not send unsolicited e-mail ("SPAM"). We may, however, send you information that you request or respond to your e-mails to us. If you would prefer not to receive direct communications from us, just do not opt in in the information collection section. Or, if you decide to have your name removed from our mailing list, you may do so by sending an e-mail to with the word "UNSUBSCRIBE" in the subject line.

Data Collected Automatically: When you visit our Site, the web server automatically sends us your IP address as well as information including the date and duration of your visit to our Site or even the IP addresses to which you are directed using links provided on our Site. This information may be used in order to adapt the content of our Site to meet your needs. For more details please read our Privacy & Cookies Policy at

Governing Law and Jurisdiction: These Terms & Conditions (and the Personal Data & Cookies Policy) and your booking are governed by the laws of Scotland, and users and Macdonald & Muir Ltd hereby irrevocably submit to the exclusive jurisdiction of the Scottish courts.

Last updated: 09 September 2016